Below is a list of Frequently Asked Questions – if your query is not covered in this section, please do not hesitate to contact us.
1) How Do I Discuss Or Place An Order?
Telephone or Email our dedicated Sales Team who will happily discuss your requirements
2) Is Advice Available Prior To Ordering?
We are always happy to discuss orders and the services we provide. Whatever your question please feel free to ask. We want every customer to be delighted with their order so please do telephone or email us.
Telephone – 023 9259 1422
Email – email@example.com
3) How Much Notice Do I Need to Give When Placing An Order?
Ideally we suggest at least a weeks notice but orders can be placed as far in advance as required. Last minute orders can also be placed but are subject to stock availability at the time.
4) Why Are You Unable To Publish Prices On Your Website?
The majority of our flowers are bought from our suppliers based at the Dutch Auctions in Holland and prices therefore fluctuate on a daily basis due to seasonality and availability. However, we are always happy to send out a list showing availability and a guide to prices for specific months of the year. Whilst prices may change this helps to give an idea of the varieties of flowers and foliage available and a guide to the costs involved. Additionally we are able to give estimates of the predicted cost of an order once you have selected the flowers and level of service you require.
5) Can Prices Be Guaranteed At The Time of Placing My Order?
Unfortunately, as prices and the varieties of flowers change on a daily basis this is not possible. However, we would always attempt to contact you if an item was only available at a significantly higher price than normal or previously quoted.
6) Is There A Minimum Order?
No. We are happy to take orders of all sizes and treat all orders with the same level of care and attention irrespective of value.
7) Is VAT And Delivery Included?
None of the prices quoted include VAT which will be applied to all orders at the current rate of 20%.
Delivery charges are passed on at cost but vary so please discuss this with us when placing your order.
8 ) How Do I Pay For My Order?
Payment is by Debit or Credit card which is debited at the time of dispatch of your order. All major payment cards are accepted. An itemised invoice is attached to the order together with the card receipt. If flowers are to be sent to an alternative venue to the cardholder’s address, the receipt will be sent to the registered address of the cardholder.
9) Do You Levy A Fee For Payments By Card?
No additional charges are passed onto the customer for paying by Debit or Credit card.
10) What Days Can I Receive My Order?
Orders can be dispatched any day from Monday to Thursday for delivery any day from Tuesday to Friday.
11) Where Do You Deliver?
We are able to deliver to all areas of Mainland UK. Certain restrictions apply to some areas of Scotland where overnight delivery is not possible. Please contact us for up to date details.
12) What Happens If An Item Is Not Available When My Order Is Dispatched?
If any item is not available prior to dispatch we will telephone you to discuss an alternative.
13) How Do I Know My Flowers Are Fresh?
Regular deliveries from our extensive list of suppliers around the world ensure a quick turnaround of flowers. Our premises are fully refrigerated which enables us to maintain peak freshness. All flowers received for specific orders are kept in separate refrigerators, prior to dispatch, to prevent over handling.
14) How Are My Flowers Packed For Delivery?
This depends upon the variety of flowers ordered but generally they are placed in buckets of water inside durable flower boxes.
15) Will I Need To Condition My Flowers On Receipt?
Although the majority of flowers travel in water they will still need to be unpacked and conditioned as soon as possible following receipt. Certain varieties, for example Lilies, should be ordered in advance to ensure they have plenty of time to open prior to use.
16) Do I Have To Be Present When My Order Is Delivered?
Whilst it is preferable that someone is available to take delivery of the order (particularly during hot and cold weather), arrangements can be made for the courier to leave the delivery in a secure place. This should be discussed at the time of placing your order.
17) Is The Delivery Date Guaranteed?
Whilst every attempt will be made to deliver your order on the date requested, we cannot be held responsible for any circumstances beyond our control.
18) Is Time of Delivery Guaranteed?
Most deliveries are received between 8am and 5pm. If a specific time slot is required please discuss this when placing your order. (Please note that additional courier charges are levied for specific time slots).
19) Can Orders Be Delivered To Any Venue?
Orders can be delivered to any venue in mainland UK, provided prior arrangements have been made with the venue and there is someone available to take responsibility for the order on receipt.
20) Can Orders Be Changed Once Placed?
Whilst we will always try to accommodate any last minute changes, once the order has been placed with our suppliers, the order must be processed. Additional items can be added at any time, dependent upon availability.
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